Applying a systems approach to human resource management

摘要

One reason why organizational improvement efforts often fall short of expectations is that they are rarely systematic. This article describes both the theory and practice of improving human resource management (HRM) using an example from McDonnell Douglas Corpora- tion, in which an integrated systems approach was applied. A model of various, specific HRM initiatives is presented. The plan for undertaking these initiatives is also described. A key factor in the success of this approach is in changing the mental models that executives hold regarding how organizations really function. A major part of this shift is appreciating that organizational improvement initiatives are not additive but interactive.