Business Technology Solutions Provider Focuses on Measurable Results

摘要

After purchasing a world-class call routing system, a Fortune 50 enterprise found implementation challenging. The company had a lot on the line: a major capital investment and a commitment to improving first-call resolution rates as one of the largest customer service organizations in existence. To end months of delay, the company turned to management consultants NorthStar Solutions Group, LLC. Helping some of the largest enterprises replace aging legacy systems with robust, integrated technology platforms is one of NorthStar's specialties. The Greater Philadelphia-based firm has a 10-year record of success delivering Program/Project Management, Customer Experience (Contact Center, E-commerce, Mobile, Marketing Ops), Business Intelligence and Cyber Security solutions to its clients in both commercial and federal markets.