Managing Change In Fleet's Evolution

摘要

STEVE SALTZGIVER, CAFS®, often uses a chart adapted from Michael Bridges' Transition Model that showcases the stages of change and transformation, ranging from denial to anger to, finally, acceptance. If it sounds like Elisabeth Kubler-Ross' five stages of grief, it's not that far off. Change can be hard to implement and, at a time when technology-driven change is so fast and furious, opposition to new ideas and processes is often the immediate response. After all, change makes people feel uncomfortable. The key is for the change agent to listen and communicate empathetically to steward new models and systems with those who will ultimately activate and work with them.