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COMMUNICATE AS IF YOUR LIFE DEPENDS ON IT ... BECAUSE IT DOES!

机译:如果您的生活依赖它,请进行通信……因为它可以做到!

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摘要

Every Time Things Go Bad At An Emergency Scene there is always one source of blame that everyone can agree on. "Communication was the problem," we say. "Communication broke down." This explanation is so easy and so readily accepted that it is almost a cliche. But what does it mean, that communication broke down? What specifically were the problems? What kinds of changes need to happen so that the same problems don't recur? In most cases, little analysis is done to improve or restructure how communication functions, on or off emergency scenes. People just accept that communication is likely to cause problems梐n unfortunate obstacle, like bad weather, but what can you do about it? There is plenty you can do about poor communication within your organization, but first, you must understand exactly what the problem is. To say that communication is the problem is too broad. What exactly went wrong? Did equipment fail? Did people make false assumptions? Did individuals or groups avoid contact with each other because of negative history? Each of these situations can lead to the conclusion that "communication broke down," yet each is a very different problem, requiring different types of interventions.
机译:每当紧急情况下事情变坏时,总是有一个所有人都可以同意的责备来源。我们说:“通信是问题。” “通讯中断了。”这种解释很容易,也很容易被接受,以至于几乎是陈词滥调。但是,通讯中断意味着什么?具体是什么问题?为了避免相同的问题再次发生,需要进行哪些类型的更改?在大多数情况下,很少进行分析来改善或调整紧急情况现场或现场的通信功能。人们只是接受交流可能会引起问题,而不幸的障碍是恶劣的天气,例如恶劣的天气,但是您能采取什么措施呢?您可以为组织内部的沟通不畅做很多事情,但是首先,您必须确切地了解问题所在。说沟通是问题,范围太广了。到底出了什么问题?设备是否发生故障?人们是否做出了错误的假设?个人或团体是否由于负面历史而避免彼此接触?这些情况中的每一种都可以得出结论,即“通信中断”,但是每种情况都是非常不同的问题,需要不同类型的干预措施。

著录项

  • 来源
    《Fire Engineering》 |2003年第8期|p.115-116|共2页
  • 作者

    LINDA F. WILLING;

  • 作者单位

    National Fire Academy (NFA);

  • 收录信息 美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 市政工程;
  • 关键词

  • 入库时间 2022-08-18 00:32:52

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