A Poster In My Offece Says something to this effect: "There are a heck of a lot of things they forgot to tell me about this outfit when I hired on!" How true! Even after more than two decades as chief, I still encounter "new" problems and issues that must be addressed properly. Of course, few of these problems have anything to do with firefighting, but they do include mostly items that qualify under the figurative phrase of "putting out fires." Most of what I and other chiefs do is an art form, necessitating that our actions change with the circumstances and situations as they present themselves. The reason for this is that virtually all of the issues requiring attention are "people" problems.
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