Achieving High Reliability in a Complex Work Environment

摘要

How do you deal with errors in you otganization? Do you draw attention to them, or do you downplay their significance? Do you accept errors as unavoidable side effects of the complex nature of emergency operations, or do you make every attempt to eliminate them completely? Can anyone in the organization point out actual or potential errors, or are such observations generally reserved for higher-ranking members? When errors do occur, do operations seem to unravel, or do things seem to quickly recover without a significant loss in efficiency?