Preplanning Incidents at Shopping Malls

摘要

The response of the albany (or) fire depart-ment (AFD) to a small fire in the Santa Claus section of the Heritage Mall brought to light the need for preplanning a response to this location and establishing a collaborative relationship with mall management. Santa, his reindeer and elves, and mall employees and shoppers were not injured in the.fire call. However, the incident brought the department's attention to the fact that the mall was difficult to navigate for responders, fire department connection locations were not clearly labeled, and the stores had no visible addresses near the mall's storefront entrance.The fire department and Heritage Mall management—Gordon Dobberstein, mall manager; Dave Magdefrau, maintenance supervisor; Deputy Fire Marshal Bob Brooks; and Fire Lieutenant Jamie Smith—began the project of making the mall safer for customers and emergency responders and for increasing responder efficiency for future calls.