No-Brainer Management, Part 6: Behavior Management

摘要

We are working our way through a series of separate subjects that together make up a No-Brainer Management writing/teaching program in which I am currently involved. So far, we have covered the basic topics of personal effectiveness, where we used our inventory of body parts to describe how well we perform. We connected a set of rules of engagement to our anatomy and physiology, which provides a simple, easy-to-understand instruction manual that helps us perform more effectively (particularly bosses). We then looked at how our inside organizational behavior connects to how we deliver service to the outside customer-we always say, "How Chief Smith treats Firefighter Smith gets acted out when that firefighter actually delivers service to Mrs. Smith." We also presented a long-standing, very basic performance model that directly affects how well we are able to physically execute when we deliver problem-solving service.