Based on the title of this article, you are probably expecting some miracle solution to your biggest challenges. That will not be the case. I will present information that will hopefully get you to think about a couple of issues in different ways and prevent you from getting frustrated when you keep trying to do the impossible. You may be getting exasperated over situations that are beyond your control, and some problems may not be fixable to your satisfaction. One of my biggest frustrations in dealing with problems over the years has been addressing specific individuals who never seem to "get it." By that, I mean they never seem to make improvements and believe they are "superstars"; they have no idea of why they are being questioned. They seem to think that they have all the answers and block out unfavorable reviews or constructive criticism. Often, they are marginal performers who seem to know instinctively the bare minimum requirements of the job, but they do not view themselves as "slackers." They don't mess up enough to warrant any corrective discipline, but their view of the world affects the ability of the organization to move forward and continually improve.
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