Earning the Title 'The Professional Volunteer'

摘要

FDIC INTERNATIONAL 2021 IS INCHING closer, and I am sure you are as excited as I am to put 2020 behind us and get back to the greatest fire service conference in the world. If you have been fortunate to attend past conferences, you know how they always leave you reenergized and anxious to return home and deliver exceptional service to your communities and your residents. Delivering exceptional service is the trademark of a professional firefighter. If that firefighter happens to be a volunteer, he can still act professional and deliver professional service. After all, professionalism is certainly not defined by a paycheck, and a professional fire department need not be staffed by career firefighters. And, in my view, being a professional firefighter and representing a professional organization are directly under our control.