Coleman talks about the serious problems with hiring and promotions in the Toledo (OH) Fire Department. He says that the promotional process for lieutenant and captain was a written exam based on several textbooks on the promotional list, along with specific "In-house" reading materials such as their current union contract, emergency and nonemergency procedures manuals, and an emergency medical technician text. Candidates who scored high enough were allowed to participate in a "weighted" (scored) oral interview and then placed on a list.
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