Calix Integrates Customer Success Services into its Remote Monitoring Service

摘要

Calix announced the integration of Customer Success Services into the Remote Monitoring Service, providing communications service providers (CSPs) with dedicated expertise to accelerate their time to value. This Customer Success Manager draws from an extensive knowledge base of best practices to rapidly integrate the trouble notifications and alarm analytics inherent in the Remote Monitoring Service. As a recent adopter of the new services, West Texas-based Poka Lambro Telephone Cooperative is already accelerating their incident resolution processes with their Customer Success Manager.