Editorial

摘要

In this month's issue of Facilities we consider a range of issues, covering both "hard FM" and "soft FM". In the paper by Hui et al, we consider the possibility of using occupant dissatisfaction as an alerting mechanism to identify problems of indoor air quality (IAQ). If you will excuse the pun, this is a refreshing view on the subject. As we know with sick buildings, the greatest mistake a facilities manager can make is to discard the opinion of users and instead resort to scientific measurements do discredit the original complaints. Users are the best sensors known and we disregard their feedback at our peril, even though our instruments may tell us otherwise.