RISING TELECOMS COMPLAINTS UNDER SCRUTINY BY NZ REGULATOR

摘要

To get a fuller picture of the problem, the Commission announced on Thursday that it is asking the country's telecommunications providers for their views on the key pain points being experienced by consumers and what needs to be done to address them, across all dimensions of customer experience.This includes selecting and buying telecommunications services, the day-to-day performance of the service and provider, changing to another provider, and the complaints process.