REGIONAL USERS PROMISED SERVICES THAT CAN’T BE DELIVERED

摘要

In a statement issued on Wednesday, the Australian Communications Consumer Action Network (ACCAN) says that the report’s recommended audit of landline phone performances identifies loopholes in the current arrangement, which do not serve the interests of consumers. “There is stark disparity between the experiences of regional consumers when it comes to the performance of their landline phone services and what is promised,” said ACCAN CEO, Teresa Corbin Corbin. “We hope that this audit will stamp out future instances of regional users being promised services that can’t be delivered.” ACCAN has now called on the Government to adopt the recommendations, many of which it says echo the reforms that its regional members have long been advocating for, including the importance of consumer safeguards.