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Mobile information systems and organisational control: beyond the panopticon metaphor?

机译:移动信息系统和组织控制:超越全景优化的隐喻?

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With their ubiquity, mobile information systems (IS) may be used in ways that challenge the dynamics of organisational control, forcing IS scholars to revisit the panopticon metaphor and possibly offer new conceptual tools for theorising about information technology (IT)-based organisational control. Yet little IS research has offered critical reflections on the use of the panopticon to represent the control potential of mobile IS. This study investigates whether the way mobile IS are engaged in the workplace reinforce panoptic control systems or generate other types of control logics, requiring another conceptual lens. A qualitative exploratory case study investigated a consulting company whose professionals equipped themselves with mobile IS. The study reveals the emergence of a subtle, invisible form of 'free control' through mobile IS. Although consultants are mobile, flexible, and autonomous, a powerful communication and information network keeps them in a position of 'allowed subjection'. Free control is characterised by a shift in the location of authority, a time-related discipline, a deep sense of trust, and adherence to organisational norms that the professionals themselves co-construct. These characteristics, which render such control even more pernicious than panoptic arrangements, deserve more attention in further IS research.
机译:移动信息系统(IS)随处可见,可能会以挑战组织控制动态的方式使用,从而迫使IS学者重新审视panopticon隐喻,并可能为基于信息技术(IT)的组织控制提供理论上的新概念工具。但是,很少有IS研究对使用panopticon表示移动IS的控制潜力提出了批判性的思考。这项研究调查了移动IS在工作场所中的参与方式是否会增强全景控制系统或生成其他类型的控制逻辑,这需要另一个概念上的视角。定性探索性案例研究对一家咨询公司进行了调查,该公司的专业人士为他们配备了移动IS。这项研究揭示了通过移动IS出现的一种微妙的,无形的“自由控制”形式。尽管顾问是移动的,灵活的和自主的,但强大的通信和信息网络使他们处于“允许服从”的地位。自由控制的特征是权限的位置变化,与时间相关的纪律,深厚的信任感以及对专业人员自己共同构建的组织规范的遵守。这些特征使这种控制比全景布置更加有害,这些特征值得在IS的进一步研究中予以关注。

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