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Institutional Change and the Restructuring of Service Work in the French and German Telecommunications Industries

机译:制度变革与法国和德国电信行业的服务工作重组

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This study analyses recent changes in collective bargaining institutions and their implications for employer strategies in the French and German telecommunications industries, drawing on case studies and survey data from call centre workplaces. Findings demonstrate that differences in both formal institutions and past logics of action influenced actor responses to changing markets and ownership structures. French trade unions were more successful in establishing encompassing bargaining structures and reducing pressures for pay differentiation, due to state support for the mandatory extension of agreements and unions' strategic focus on centralizing bargaining. In contrast, bargaining in Germany has become increasingly fragmented and decentralized as unions and works councils focused on company-level bargaining at major employers. This focus allowed worker representatives to preserve their strong influence over employment practices in core workplaces but has contributed to declining bargaining coverage and growing wage inequality.
机译:这项研究利用案例研究和来自呼叫中心工作场所的调查数据,分析了集体谈判机构的最新变化及其对法国和德国电信行业雇主策略的影响。研究结果表明,正式制度和过去行动逻辑的差异影响了参与者对不断变化的市场和所有权结构的反应。法国工会在建立包容性讨价还价结构和减轻薪资差异压力方面取得了更大的成功,这是由于政府对协议的强制性扩展以及工会对集中谈判的战略重点的支持。相比之下,德国的讨价还价变得越来越分散和分散,因为工会和工作委员会着眼于主要雇主的公司一级讨价还价。这种关注使工人代表能够在核心工作场所中保持对雇佣实践的强大影响力,但也导致讨价还价能力下降和工资不平等加剧。

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