We see developers and providers of products focusing on improving communications solutions for our remote-working world. Hence, the five trends we see for 2021 are as follows: Often called videoconferencing, video communications may seem old news. But, 2020 delivered an unimaginable punch that sent much of the worlds population to work from home. Videoconferencing became the saviour, allowing some degree of normality for hundreds of millions of people. Videoconferencing capabilities offered today by Zoom, Microsoft Teams, Google Meet, GoToMeeting and others are quite formidable solutions compared to what was available five years ago - ease of use, high-quality audio and video, reliability and virtual backgrounds are just some of the features on offer. Yet, the journey is far from over. Videoconferencing is still a focused activity, requiring preparation, proper setting, scheduling and more. In 2021, expect it to become easier to use and more secure. Its widespread use might even bring back some of the old research projects - for example, the EU-sponsored AMI project, where metadata was established during the call to fully analyse the dynamics of conversation.
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