ICICI bank to employ Robots to perform 20% of its jobs

摘要

ICICI Bank, the largest private sector bank, announced that it is employing robots to perform tasks like generating customer IDs, updating addresses and mobile numbers, resolving ATM-related queries, etc. The bank claimed that it will be the first Indian bank to use software robotics. First Indian bank to use software robotics, ICICI Bank recently said the technology has helped them in reducing response time by up to 60 per cent.