Library Technology and User Services: Planning, Integration, and Usability Engineering

摘要

The purpose of this book is to introduce current and future library technology and automation within the context of strategic planning, implementation, and continuous improvement. Here technology is assumed to be an essential resource for attaining both organisational and customer goals, therefore planning must emphasise the strategic alignment between the known goals of each. Objectives have to be set so that technology helps meet the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also explained, in which technology is planned, designed, and implemented in such a way as to maximize effectiveness and ease-of-use for both end-users and library staff.