Key e-government issues in China: an empirical study based on the orientation-maturity framework

摘要

The Chinese government has long been striving to promote the development of e-government by using information communication technologies (ICT) in the public sector for accelerating administrative transformation. e-Government projects in different sectors of Chinese governmental agencies, however, often start with multiple objectives and are performed in different ways. To understand the general characteristics of e-government in China, this paper investigates the key issues of e-government through a questionnaire survey, and proposes a specific analytical framework, the orientation-maturity framework for better explaining the key issues. Based on data collected from Chinese government employees, this paper ranks the key issues related to e-government and discusses the implications of the results based on the proposed framework. The findings provide a helpful reference for both practitioners and scholars to better understand the current state of e-government in China and to respond to the forthcoming challenge of administrative transformation caused by the diffusion and utilization of ICT.