Running LEAN: Six Sigma and LEAN Methods

摘要

Six Sigma is a disciplined, data-driven approach for eliminating defects from the process, whether it is manufacturing, transactional or for providing a product or service, such as an electrical installation. The implementation of Six Sigma's measurement-based strategy of reducing defects, variability and increasing customer satisfaction requires the contractor to define what is truly critical to the customer for quality; measure what specifications will enable it to fulfill those needs; analyze whether the customer is receiving that critical quality and, if not, why not; decide how to improve the process to deliver the customer's required levels of quality; and establish a system of controls that will ensure the defects in the process will not recur.