Opening Pandora s (Panel) Box

摘要

Does Knowing So Much about communication mean I always sell my customer? Heck no. A case in point is an odd little job that led me to surprise a customer with bad news and, when she asked for a dollar breakdown, much worse news.rnI was called in for, frankly, a silly job. The customer wanted to change home insurance companies and needed a let ter. Her new insurance carrier required a professional's statement, on letter head, that her house was protected by breakers, not fuses. Easy money. I told the customer that doing this would cost her my minimum fee; she agreed, and I came over with the note typed up and ready. She showed me down into her basement, where I confirmed that the note was correct. I signed it, and I handed it to her.