I'll Know It When I See It

摘要

Idon't understand knowledge management. Yes, it is among the I things we cover, but I swear it is the one of the most elusive. While content may be reduced to something as ephemeral as zeros and ones or bits and bytes, knowledge is one of the ultimate intangibles. How do you capture it in the first place so that you can make it manageable? It's like trying to catch air with a net. As the chair of the 2008 Enterprise Search Summit, I'm privy to a sneak peak at the keynote. Martin White-longtime contributor to EContent magazine-includes an insight into search, based on an adage about knowing what we know and knowing what we don't know. This is counterbalanced with: We don't know what we know, and we don't know what we don't know.