SDL

摘要

Today's customers expect more from businesses than ever before. In the digital world, consumers are always on and always connected, able to access information and share their experiences and opinions in real time, and can significantly influence brand opinion in an instant. To be successful in this customer-driven era, organizations- whatever they are selling -need to be able to consistently deliver compelling and engaging experiences that are consistent across both devices and channels. To get it right for every customer, every time, companies should strive to look like A Company of 1.