Fostering employee innovation: leveraging your 'ground level' creative capital

摘要

Future success of many organizations is predicated upon the ability of these entities to innovate. Consequently, those organizations that are most innovative may be the most likely to gain long-term competitive advantages. Organizational efforts to foster innovation may be enhanced by considering the creative capital and ideas that reside with ground-level employees. It is only at the front lines, the factory floor, or the store floor, where employees directly interact with the product, the service, and the customer, that recognition of problems and opportunities can occur. Organizations that value and place trust in employees and that provide a supportive environment, will be the organizations that succeed.