How to keep your best people: develop a 'level 4' mindset in your line managers

摘要

Sam was an account manager with a medical equipment company, enjoyable and well-paid. His manager, Bob, was a great source of support. Bob respected Sam's opinions, recognized his potential for promotion, and invested heavily in his proteges development. Bob was now promoted and wanted Sam to step into his shoes. Bob assured Sam of the superior financial package. Sam felt honored, the job seemed virtually his and he would continue to report to his mentor.