Elementos integrantes de um sistema produto-servi?o como potencial para alcan?ar um desenvolvimento sustentável: bibliometria e análise de conteúdo

摘要

The concept of product-service systems (PSS) is presented as an innovative strategy when offering products and services. It aims at for minimizing environmental impacts through sustainable business models. This study aims to identify which potentialities can be explored with regard to the elements of a PSS in a configuration that favor to offer answers on sustainable issues. To do so, the literature was analyzed by a structured process of bibliographic review. Among the results, three aspects are highlighted: (i) the wideness of product concept to add services through PSS life-cycle, (ii) the configuration of infra-structure to support a PSS by establishing the necessary communication relatively to logistics services. Finally, the net of actors should be explored to obtain organizational proposals that contribute to PSS performance.