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应用PDCA循环理论指导体检中心护理质量管理

机译:应用PDCA循环理论指导体检中心护理质量管理

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Abstract:Objective To evaluate the PDCA cycle in quality management of nursing in physical examination center. Methods 〓Totally 123 individuals underwent physical examination between August, 2015 and August, 2016 were included. The PDCA cycle had been used as a management tool to improve the nursing quality in physical examination center since September, 2016, and another 123 individuals underwent physical examination between September, 2016 and November, 2017 were included. The nursing quality of 15 nurses and satisfactory degree of patients were evaluated before and after implementation of PDCA cycle. Results 〓Nurses achieved higher scores of nursing quality(90.25±5.04 vs.70.35±5.25, P0.01)and service level(89.57±5.03 vs. 72.38±4.55, P0.01)after implementation of PDCA cycle. The satisfactory degree of patients was improved from 78.86%(97/123)before implementation of PDCA cycle to 94.31%(116/123)after implementation of PDCA cycle(P0.01). Conclusion 〓The PDCA cycle is an effective management tool to improve the nursing quality in physical examination center.
机译:摘要:目的评估PDCA周期在体检中心护理质量管理中的应用。方法〓纳入2015年8月至2016年8月进行体检的123人。自2016年9月起,PDCA周期已被用作管理工具,以提高身体检查中心的护理质量,并包括2016年9月至2017年11月之间的另外123个人进行了身体检查。在实施PDCA周期之前和之后,对15名护士的护理质量和患者的满意程度进行了评估。结果〓实施PDCA周期后,护士的护理质量得分(90.25±5.04 vs.70.35±5.25,P <0.01)和服务水平(89.57±5.03 vs. 72.38±4.55,P <0.01)。患者的满意程度从实施PDCA周期前的78.86%(97/123)提高到实施PDCA周期后的94.31%(116/123)(P <0.01)。结论〓PDCA周期是提高体检中心护理质量的有效管理工具。

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