The dimensions of relationship value between suppliers and customers based on complex products and systems

摘要

The dimensions of relationship value are different from different industry. There are no studies in Complex Products and Systems (CoPS) yet. It is more important to study relationship value for buyers and sellers in CoPS. This paper investigates the dimensions of the relationship value between suppliers and customers in the context of CoPS. Theoretically, the relationship value based on CoPS includes three aspects: product, service and cost. Each aspect could be further divided into three dimensions. From the data collected from market research, it is found that the effect of each dimension on relationship value is consistent with the theory predicts. Product quality, technology support, business support and uncertainty are the most important factors.