Sourcing advisory firm ISG reports that social media collaboration, mobility, cloud computing and big data are the key factors that have affected global outsourcing during 2012 and will reshape outsourcing in the long term. Companies will use collaboration tools to accelerate growth by using the skills and knowledge of suppliers, partners and customers in an 'extended enterprise.' In her books, Patricia Seybold, a strategic business and technology consulting/research consultant, coined the process term for this as 'Outside Innovation.' PLM customers often outsource functions, whether engineering, manufacturing or logistics, to gain greater scale or reduce costs.
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