The Design Stance in User-System Interaction

摘要

Ideas about what users think and do have always had an important place in the theory and practice of design.1 These ideas are especially important when trying to understand how users interact with designed systems, whether those systems are physical products, digital interfaces, or more abstract services. In recent years, traditional concerns for the users' efficiency, safety, and satisfaction have expanded to also include issues like meaning, engagement, and fulfilment.2 Consequently, attention is now focused on how interactions are situated in contexts of use,3 how users are constructed during interaction,4 and how interaction can itself be aesthetic.5 These broader concerns reflect a more humane approach to users, respecting them as active, aware, and intelligent people rather than just viewing them as being less predictable than the designed systems with which they interact.6