One fine morning in Phoenix, a small town in Arizona, US, Sarah Parker, a 25-year old associate with an architect firm was leaving for office in an ecstatic mood, the reason being her date that evening with the firm's debonair vice president. To celebrate the romantic occasion Parker decided to pick up some expensive gift. "That reminds me of checking my overdraft with the bank," Parker muttered as she zoomed out of her driveway. On the next traffic intersection, she called up American Express from her mobile: unknown to her, the call landed up with Sandra who is sitting in a Gurgaon call center, where the time is two in the morning.
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