Sunshine in the Boulevard

摘要

Domestic BPO grew by 53%, faster than its exports counterpart; even top players like MphasiS, Intelenet, Aegis and Transwork made serious domestic forays M&A was the flavor of the year with biggies like Genpact, WNS, ICICI OneSource, Transworks, eFunds and Techbooks all acquiring companies Many of the top players like WNS, OfficeTiger and Datamatics started KPO services Genpact was the runaway leader with nearly double the revenues of Convergys at #2.