This is with reference to your article 'The 10 Smart Government Depts on Social Media' (Dataquest, April 15, 2012). Social media can definitely bridge the gap between the government and citizens. It's a platform that brings forth both together. Also, in a country like India, which stands next only to China in demography, social media definitely stands out. As mentioned in the article, these steps will definitely reform governance and fetch reforms in all sectors. I appreciate the efforts of the Indian government. Also, the article is well written and well researched, which draws attention of one and all.
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