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OFFSHORE CALL CENTER OUTSOURCING: INTERNATIONAL SITE SELECTION STRATEGIES

机译:离岸呼叫中心外包:国际选址策略

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摘要

In today's troubled economy, companies are searching for new and innovative ways to help them weather the storm. Outsourcing has traditionally been one of the options used by companies looking to trim costs and reconfigure business models. Outsourcing gives companies the ability to focus on areas of competitive differentiation by moving non-core parts of a business to an outsourcing provider. By outsourcing, costs are changed from fixed to variable and business services are performed by providers that have mastered processes and technology in a manner that presents significant efficiency advantages.
机译:在当今动荡的经济中,公司正在寻找新颖的方法来帮助他们度过难关。传统上,外包一直是寻求削减成本和重新配置业务模型的公司的选择之一。通过将业务的非核心部分转移到外包提供商,外包使公司能够专注于竞争优势领域。通过外包,成本从固定变为可变,并且业务提供商由精通流程和技术的提供商以显着的效率优势进行服务。

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