Compliance Technologies And Services Roundup

摘要

As the contact center industry resigns itself to settling into compliance with the multitude of state and federal regulations passed last year, a new category of products and services has come into increased prominence. Contact centers today, particularly the centers that per-form outbound work, are carrying a heavy burden of making sure their dialers are compliant, using third-party verification, recording calls, complying with caller I.D. restrictions and abandon rates and making sure they don't call a number on any of the federal or state do-not-call lists (all while maintaining their own internal rules and lists).