IP Contact Center Technology: Eliminating The Risks (Part Ⅹ)

摘要

Given the need to maximize network security, multisite organizations as well as those that employ telecommuters would do well to include the questions we've articulated when defining their RFP requirements. For those who may have missed one or more of our first nine columns, including those on multitenancy, scalability or resiliency and disaster recovery, simply e-mail us and we'll be pleased to send you copies. We'd also love to hear your feedback and the issues you'd like to see dealt with in future columns.