Twentieth Annual Top 50 Outbound Teleservices Agencies Ranking

摘要

This is the twentieth year Customer Inter@ction Solutions magazine brings you its "Top 50" Teleservices Agencies Ranking. In this issue, we're presenting the "Top 50" outbound portion of the ranking. (The inbound portion of the ranking will be highlighted in the April 2005 issue.) Since its inception in 1986, our "Top 50" ranking has been used as the benchmark for choosing large-capacity/sized teleservices agencies. Because the basis of our ranking is company size, Customer Inter@ction Solutions uses a measurable, third-party-verifiable aspect of teleservices to arrive at our list of the "Top 50" agencies: the number of minutes each agency was billed by each of its phone companies for telephone service for 12 months, encompassing November 2003 through October 2004. We have found this to be an accurate and reliable reflection of the amount of teleservices each agency does, and therefore, provides a true reflection of its size.