IP Contact Center Technology: What You Need To Know (Part Ⅰ)

Eli Borodow; Kevin Hayden

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IP Contact Center Technology: What You Need To Know (Part Ⅰ)

机译：IP联络中心技术：您需要了解的内容（第一部分）

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摘要

The core value of voice-over-IP ("VoIP") technology lies in its inherent ability to convert voice communications into data packets and transmit those packets on the same data networks that carry multimedia Web communications and customer-related data. As a result, IP contact center technology enables communications to be routed from anywhere to anywhere — to agents who can work from any location on a global network.

机译：IP语音（“ VoIP”）技术的核心价值在于其固有的能力，可以将语音通信转换为数据包，并在承载多媒体Web通信和客户相关数据的同一数据网络上传输这些包。结果，IP联络中心技术使通信可以从任何地方路由到任何地方-到可以在全球网络中任何位置工作的座席。

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《Customer Inter@ction Solutions》 |2005年第8期|p.66-67|共2页
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Eli Borodow; Kevin Hayden;
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正文语种 eng
中图分类贸易经济;
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专利

1. IP Contact Center Technology: What You Need To Know (Part II) Multisite Contact Center Technology Centralization: Eliminating The Risks [J] . Eli Borodow, Kevin Hayden Customer Inter@ction Solutions . 2005,第9期

机译：IP联络中心技术：您需要了解的内容（第二部分）多站点联络中心技术的集中化：消除风险
2. IP Technology Changes the Contact Center Operation - Introduction of IP Contact Center [J] . Kiyokazu OTSUKA, Teruo NAGASHIMA, Masaji SHINYA, NEC Journal of Advanced Technology . 2004,第4期

机译：IP技术改变了联络中心的运作-IP联络中心的介绍
3. The Elusive Achievement Of IP Contact Center ROI: Ten Reasons Why Contact Centers Migrating To IP Telephony Don't Hit Their ROI Projections — And What You Can Do About It [J] . Peggy Gritt Customer Inter@ction Solutions . 2005,第12期

机译：IP联络中心ROI难以实现的成就：迁移到IP电话的联络中心没有达到其ROI预测的十个原因-以及您该怎么做
4. Improving customer service in South African contact centers: Lessons learn't from Australian contact centers [C] . Akande Akinlolu Olumide, Kuilman Nicholas, Hart Mike, 2014 IEEE 6th International Conference on Adaptive Science and Technology . 2014

机译：改善南非联络中心的客户服务：澳大利亚联络中心没有吸取教训
5. Developing partnerships to fund technology: Perceptions and practices of public school District Technology Contacts in the Education Service Center, Region XIII, Texas. [D] . Welch, Byron Eugene, II. 1995

机译：建立合作伙伴关系以资助技术：德克萨斯州第十三区教育服务中心的公立学校地区技术联系人的看法和做法。
6. Spatial relationships of microtubule-organizing centers and the contact area of cytotoxic T lymphocytes and target cells [O] . 1982

机译：微管组织中心与细胞毒性T淋巴细胞与靶细胞接触面积的空间关系
7. Figure 1: Example of visualization of long range contacts for: (A) regions, here enhancer-promoter contacts, for two 10 kb resolution Hi-C maps from human Fetal Brain cells. Contacts were calculated up to 30 bins distance each way from the point of interest. Top to bottom: a Jbrowse (Skinner et al., 2009) screenshot with genes and interaction profile representation (points of interest in green, their contact predictions in yellow); HiCEnterprise interaction profile plot with intensities (weighted by distance) and −log10 of FDR corrected p-values (q-values) with a threshold set at 0.01. (B) TADs, here HiCEnterprise visualization for 150 kb resolution Hi-C map of 17th chromosome from HUVEC. Left upper trianle: original Hi-C map contact frequencies; right lower triangle: −log10 of q-values of the interdomain interactions calculated with hypergeometric distribution. [O] . -1

机译：图1：用于：（a）区域的长距离触点的可视化示例，这里增强了来自人胎儿脑细胞的两个10kb分辨率的Hi-C地图。从兴趣点计算联系人高达30个距离距离。顶部到底：jbrowse（Skinner等，2009）截图，具有基因和互动曲线表示（绿色兴趣点，它们的黄色接触预测）; HICENTERPLISE交互配置曲线图具有强度（由距离加权）和FDR校正的P值（Q值）的-LOG10，其阈值设置为0.01。（b）TADS，这里是来自Huvec的第17次染色体的150 KB分辨率Hi-C地图的Hicenterprise可视化。左上三角：原版Hi-C地图接触频率;右下三角形：跨度相互作用的Q值的-log10计算，使用超几何分布计算。

IP Contact Center Technology: What You Need To Know (Part Ⅰ)

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