West VACD Removes Agents' Geographic Limitations

摘要

This monthly feature generally offers, unbiased and without endorsement, product options to readers, February's exposition is slightly more abstract; the information subsequently offered is not so much of a product as it is of a technology that makes products possible. West Corporations Virtual ACD (automatic call distributor) is a centralized call-and data-routing platform, the purpose of which is to remove the limitations of traditional call center solutions and to offer an extensive network of agents — hopefully educated and highly skilled — located throughout the world- The company's VACD technology is VRU (voice response unit)-based, therefore eliminating geographical limitations of agent location.