EDUCATING THE NEXT GENERATION

摘要

Like many of you, I spent time over the Thanksgiving holiday "at home." Home for me is Lincoln, Nebraska. While I was in town, my nephew Sean informed me that he was going to be joining the ranks of teleser-vices professionals. He had recently been hired by one of our member companies (without my assistance), and he was going to begin selling credit cards by phone. I was thrilled! Sean is a member of my family through my wife's side. For years I have been a source of incredible confusion for my relatives. My in-laws could not understand how anyone could choose to be in this business. The fact that a second member of la famiglia would select this profession was bewildering to them. Despite a lack of support, I pulled Sean aside to pass along some lessons about our business. I'll share them with you.