2005: The Year Of The Hosted Solutions

摘要

For those companies looking for first-rate customer interaction solutions but don't want to spend a fortune on equipment, hosting is making a major comeback. In 2004, there were relatively few IPOs, but one of the most successful was that of hosted customer interaction solutions provider, Salesforce.com. The company is currently worth close to $2 billion. Only a few years ago, many "industry visionaries" said that hosted providers were all doomed. (Is there any industry in which writers, editors and analysts have to eat their words more often than the technology industry?)