Reducing Staff May Cost You Money

摘要

Many businesses have felt the effect of a slowed economy over the past few years. All departments, including the call center, have been asked to tighten their belts and make the most of resources, Because about 75 percent of call centers operating costs are related to staffing, that is generally the first place the call center manager might look to reduce costs. It is all too common to think of layoffs and reduction in staff as a way to respond to the call from senior management to tighten belts. But before you write up the pink slips, make sure you understand the implications of staff reductions.