Overcoming The Hurdles Of VoIP Call Recording

摘要

Across the globe, voice over IP (VoIP) is now recognized as the next generation of telephony technology. Recent surveys have asserted that organizations of every size and nature are either investigating or implementing VoIP technology. The recording of voice and screen interactions has also become a standard procedure. Liability management, quality assurance, regulatory requirements and security issues are among the many reasons organizations worldwide are opting to record on a full- or part-time basis. However, even though VoIP telephony is now viable and relatively straightforward to implement, the recording of VoIP interactions is a little more challenging — a "one-size-fit-all" approach simply isn't appropriate for this purpose.