The Speech Technology Excellence Awards

摘要

Finding cost efficiencies in the call center seems to be following Moore's law: That is, as more and more call centers implement various call center technologies, it becomes more and more difficult to "squeeze" cost savings on each phone call. Fortunately, there is one nascent technology which is in the process of being adopted in the call center - speech technology. Speech technology performance and accuracy is drastically better now than it once was, as integration is much easier and developer tools are much easier to use.