Adaptive Rolls Out Concourse 3.0

摘要

Adaptive Engineering has rolled out Concourse 3.0, the newest version of its unified communications solution that features improvements designed to help users, including contact center staff, more effectively connect with each other. Concourse 3.0 provides a more secure internal communications method compared with traditional instant messaging tools that rely on the public (and vulnerable) Internet. Concourse resides inside the corporate firewall. Messages are encrypted and users are authenticated via LDAP/Active Directory, enabling enterprise single sign-on. With Concourse 3.0, users and administrators will experience more streamlined visuals and increased messaging functionality, including broadcasting and multimedia.