Call Centers Are Just What The Doctor Ordered For Today's Economy

摘要

In 1982, we launched this publication as Telemarketing~R magazine as the first pioneering act to introduce, develop and promote what is now the multi-billion dollar contact center/CRM industry. Back then we called it "the magazine of electronic marketing and communications." Needless to say that I was ridiculed at first by even mentioning that marketing someday would be done - or should be done - electronically. Today, of course, we know better and we are extremely humbled that our vision was 100% true 27 years ago.