Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help

摘要

"Hosted solutions" is the latest revolution in contact center technology and it seems that every technology and provider has at least some hosted offering and contact centers have been taking advantage of what they have to offer. Centers that have made significant investments in premise-based technologies may tend to shy away from considering a hosted solution. Who would want to advocate a hosted, Op-Ex solution when an investment in premise-based solutions is still new to the center? Hosted versus premise-based is not an all or nothing prospect; successful centers have learned to use a blend of both in order to maximize, affect and minimize capital expense. This is done by enabling hosted solutions to compliment premise-based in order to meet the needs of center.