Tips on Regulatory Compliance

摘要

Compliance is a top of mind issue for contact centers, especially those conducting outbound campaigns. Enterprises and nonprofits alike need to stay within what is often a confusing and ever-changing set of laws and regulations. 1. Have knowledge of the rules 2. Have written compliance guidelines 3. Meet recordkeeping requirements 4. Have mutually-supportive due diligence 5. Have a defendable position "Even the most sophisticated firms have compliance issues," explains ATA Chief Executive Officer Tim Searcy. "Constant vigilance to know the requirements and ongoing diligence to verify that your firm meets those requirements is crucial in avoiding potential mistakes."